Home > FAQ


Q1: What product warranty can you provide?

A: We can provide one year warranty for the main parts except the quick-wear part;


Q2: How about products quality?

A: All products had been qualified by ITS, and has got the CE / GS / EMC / LVC / CB / ETL / ROHS / PAHS certificates; During project development, a lot of test had been done, such as motor endurance test, motor temperature rise test, use life test, mechanical life test, Hose pull test, salt spray test, vacuum test, parameter test, etc.


Q3: How to control quality during mass production:

A: IQC: All raw material will be inspected by IQC ( Incoming quality control);

  IPQC: During assembly, the IPQC guy will check all process of assembly;

  OQC: When finish assembly, the OQC guy will inspect the finish goods base on requirement and specification;


Q4: Can products be customized?

A: Yes, the color can be changed base on your requirement. If you want to change outer shape, the tooling cost will be charged.


Q5: Does your factory meet ISO standard?

A: Yes, we got ISO 9001 certificate and got BSCI factory inspection;


Q6, Q: What kinds of payment do you accept?

  A: TT,  L/C,  Paypal


Q7: What lead-time of production and samples is? Does the sample fee can be returned?

A: The lead-time of sample is 2 – 5 days;

The lead-time of product is 20 – 45 days depend on actual quantity and special requirement;

If the order reach or exceed behind MOQ, the sample fee will be returned to you.


Q8: Are you manufacturer or trade company

A: We are trade company, we have two own factories.


Q9: How to order?

A: Please send us your purchase order by E-mail: sales-smart@hotmail.com or call our sales line: +86 188 5893 0192, or we can make you proforma invoice under your request. We need to know the following information for your order before sending you pi:

1) Product information, Quality requirement, Specification ( Size, material, technological if needed and packing requirement, etc.)

2) Delivery time required;

3) Shipping information – Company name, Street address, Phone & Fax number, Destination sea port

4) Forwarder’s contact details if there is any in China.


Q10: How can order the products without any acknowledge of import?

A: We could arrange your shipping or air or express for you and delivery everything to your port or provide you door to door service.